When you engage with our business process services, we collect information that helps us provide better support. This includes your name, email address, company details, and phone number when you contact us directly or register for our learning programs.

We also gather information about your business needs and challenges during consultations. This helps us understand how to better serve companies across the UK with their operational requirements.

We use your personal data to provide business process consulting services and educational resources. When you enquire about our programs, we use your information to understand your specific needs and recommend appropriate solutions.

Your data also helps us improve our service delivery. We analyse patterns in how businesses use our resources to develop better educational content and more effective consulting approaches. This means future clients benefit from insights gained through previous engagements.

We'll contact you about program updates, new educational resources, and relevant business insights. You can adjust your communication preferences at any time or unsubscribe from our updates completely.

We don't sell your personal information to anyone. However, we work with trusted service providers who help us deliver our educational programs and business services. These partners are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.

Sometimes we share anonymised data with industry research organisations. This helps improve business processes across different sectors, but your individual information is never identifiable in these reports.

Under the Data Protection Act 2018 and UK GDPR, you have several rights regarding your personal data. We respect these rights and have procedures in place to help you exercise them effectively.

To exercise any of these rights, contact our data protection officer using the details below. We'll respond within one month and won't charge you unless your request is clearly unfounded or excessive.

We protect your information using industry-standard security measures. Our systems are regularly updated and monitored to prevent unauthorised access, and we encrypt sensitive data both in transit and at rest.

Personal data is stored on secure servers within the UK and European Economic Area. We only retain information for as long as necessary to provide our services or meet legal obligations. Most client data is deleted within seven years after our engagement ends.

Occasionally, we work with international partners on large business process projects. When your data needs to leave the UK, we ensure adequate protection through approved transfer mechanisms and contractual safeguards that meet UK data protection standards.

Our website uses cookies to improve your browsing experience and help us understand how visitors interact with our content. Essential cookies are necessary for basic website functionality, while analytics cookies help us improve our services.

You can control cookie settings through your browser preferences. Disabling certain cookies might affect website functionality, but you'll still be able to access most of our educational resources and contact information.

We review this privacy policy regularly and update it when necessary to reflect changes in our services or legal requirements. When we make significant changes, we'll notify existing clients by email and post the updated policy on our website.

The date at the top of this policy shows when it was last revised. We encourage you to check this page periodically to stay informed about how we protect your information.